- Receive, Analyze and Solve the requirements of users in person and by telephone. • Installation and Configuration of Operating Systems Windows 7, Windows 8, Windows 10. • Installation and configuration of the Microsoft Office package all versions. • Configuration of Exchange, IMAP and POP3 Mail Accounts in the Microsoft Outlook client. • Installation and configuration of Printers. • Management of IP telephony and Antivirus.

Receive, Create, Analyze, Document, Escalate and Solve the requirements of users in person and by phone in the Remedy tool. • Knowledge and management of the Active Directory. • Installation and Configuration of Windows XP, Windows 7, Windows 8, Windows 10. • Installation and configuration of Business Applications, Microsoft Office • Configuration of IMAP, POP3 and Exchange Mail Accounts. • Remote tools BMC Client Management, TeamViewer, VNC.

• Receive, Create, Analyze, Document, Escalate and Solve user requirements in person and by phone in the Aranda Service Manager tool. • Knowledge and management of the Active Directory. Installation and Configuration of Operating Systems Windows XP, Windows 7, Windows 8, Windows 10. Installation and configuration of business applications and Microsoft Office. • Remote tools Aranda Service Manager, TeamViewer, VNC, Windows Remote Connection.