Functions: • Investigate, analyze and understand the needs of users to design solutions that add value to the client. • Design according to the interaction and architecture of the information obtained by the user. • Present the graphic piece according to the client's requirements.

Achievements: • I implemented an interactive brand guide for the design, which allows an easy collection of information. • I established the iterative and incremental development model for projects that allows a better customer satisfaction regarding its final design.

Functions: • Perform purchasing processes to suppliers in order to supply the different points of sale of the company. • Guarantee the quality of products and supplies for their respective handling and distribution. • Timely monitoring of merchandise to avoid unforeseen events with customers.

Achievements: • I managed to reduce employee complaints in the different points of sale by 40% compared to previous months. • I improved the purchasing and supply process with suppliers, optimizing the information in the reports, making it clearer and more accurate.

Functions: • Assist process update requirements regarding the changes made in the different areas, classifying them as high, medium, medium or low impact. • Review and adjust the indicators of the different processes of the company in order to ensure better corporate performance. • Review and adjust the Corporation's process improvement plan. • Control the documentation of the corporation's processes and monitor the preparation of audits and reports.

Achievements: • I designed a workload analysis and measurement methodology for the customer service area. • I managed the information to achieve an efficient flow in the project formulation and management process.