Tracked shipments in real-time, coordinated drivers, and ensured compliance with DOT/FMCSA regulations.

Maintained constant contact with drivers and ensured on-time deliveries.

Processed orders, tracked shipments, handled returns and exchanges, and provided satisfactory solutions to ensure customer satisfaction.

Ensured a seamless customer experience by addressing complaints empathetically.

Monitored and evaluated interactions between customers and service agents, provided feedback, and participated in training program design.

Contributed to maintaining high levels of quality in services provided.