Carol Michel Gonzalez Alonso
Product Owner
Perfil profissional
Data analyst with skills in sampling, cleaning and classification of data, monitoring in commercial area, generation of commercial reports in Excel and Power BI, management of accounting software (Siigo, Helisa, Mónica), training in ICTs, design and writing of documents , leadership in level 2 help desk, SW and HW maintenance, computer center monitoring, structured cabling design, remote technical support and presence
Experiência de trabalho
Analysis of commercial information to facilitate decision making that impacts the growth of the company.
realização principalCollection and analysis of business data, generation of dynamic reports in Excel and Power BI.
Guarantee the proper functioning of processes and customer satisfaction, assigning incidents and monitoring until resolution.
realização principalSoftware project management, help desk training, customer service, data analysis.
Implementation of ITIL fundamentals, remote and telephone support, training in the use of ICTs.
realização principalCustomer service, installation and configuration of equipment, preventive and corrective maintenance.
Formação acadêmica
Liceo del llano caro y cuervo | High School
