Alexandra Castrillon
Supervisor
Perfil profissional
Bilingual BPO Agent with 1.5 years of experience in customer service and technical support, and 3 years as a supervisor. Quick learner, able to build relationships with people of different ages
Experiência de trabalho
Supervisor
booking - intouchcx | Abril 2021 - Novembro 2024 (3 years 7 months)
habilidades usadas
Supervised a team, implemented monitoring strategies and performed root cause analysis to improve KPIs. Provided administrative support and coordinated with various departments.
realização principalManaging a team of 15 employees.
Technical Support And Customer Service Agent
best buy - accedo | Agosto 2020 - Março 2021 (7 months)
habilidades usadas
Provided assistance in resolving software issues by remotely accessing the device and assisted in selling annual subscriptions.
realização principalAssistance in resolving software issues.
Formação acadêmica
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