I was in charge of the team of pension advisers, I was in charge of advising clients - protection users on actuarial and pension issues, the team handled 4 cross-cutting issues and I was the leader of these issues, my team had to carry out these processes and I was in charge of improving the experience of these clients in said consultancies, which were the most complex, we were the owners of the reassessments, double consultancies, recalculation and support of retention strategies,

Increase NPS by 60% compared to the previous year with the improvement of the process of delivery of recalculation advice to users, it was possible to improve the customer experience through the creation of macros that allowed advisors and users to access information in a simple way

She was the specialist in the subject of individual life policy, pension income and educational income, as a specialist she was in charge of publicizing the product, supporting the advisers in the sale to generate an excellent customer experience, building loyalty, identifying opportunities for market, analyzed the competition, developed teams of advisers in the product, accompanied clients in special cases, creation of strategies

I specialized in the clinical laboratory issue to promote it and position it as preferential among the industrial Health Sura doctors, it was a project in which I create strategies, perform competitor analysis, we design a unique experience for doctors that helped position and fulfill the objectives of the project