Neidyn Andres Tobias
Traffic Manager
Perfil profissional
Lawyer with experience in customer service , multichannel attention , PQRS management , CRM , cross-selling , technical support , case tracking , and quality indicators . Oriented to customer satisfaction , problem-solving , and positive service experiences
Experiência de trabalho
Handled customer requests and PQRS, provided multichannel support using CRM, cross-sold products, gave technical support, and ensured customer satisfaction and indicator compliance.
realização principalManaged customer requests, PQRS, multichannel attention, CRM tools, cross-selling, technical support, and case tracking. Achieved quality, productivity, and experience indicators.
Managed customer requests, cross-sold products, provided technical support, used CRM, and tracked service metrics.
realização principalProvided customer service, cross-selling, technical support, CRM management, and achieved quality and productivity metrics.
Provided customer support, resolved inquiries, and managed user cases.
realização principalHandled customer requests, user support, issue resolution, and case management.
Formação acadêmica
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