Ruben Alford
It Support Specialist – Tier 2
Perfil profissional
Bilingual IT Support Specialist and junior software developer with hands-on experience in Tier 2 technical support and full-stack development . Skilled in troubleshooting IT systems and building scalable software solutions . Adaptable , communicative , and problem-solving oriented
Experiência de trabalho
Assist with account administration, updates, configuration, and mentor Tier 1 staff.
realização principalProvide Tier 2 support, handle escalated incidents, troubleshoot OS, networks, and enterprise applications.
Contributed to software development for logistics, enhancing tracking systems and data accuracy.
realização principalAssisted in developing management software for vehicle/cargo tracking, improving operational tracking and record accuracy.
Provided customer service across multiple channels and worked with cross-functional teams to solve advanced issues.
realização principalDelivered technical support ensuring timely issue resolution and high customer satisfaction.
Formação acadêmica
Sena | Técnico/Tecnólogo
