Resolve member problems, inquiries, and concerns on time, demonstrates empathy and compassion for the individual needs, attention to detail, and collaboration with other team members. Investigate and resolve claims about billing for medical services received by members. Follow up and make modifications on the customer's account. Be the connection between customers and providers, in cases where another level of assistance is required. Educate customers, providers and employers.

To be named Supervisor's assistant due to my high commitment helping the members. Excellent QA-rated calls.