Worked from home offering technical support, managing multiple tasks, and applying knowledge in cybersecurity and reverse engineering.

Provided technical support for Android and Windows technologies, multitasking under pressure, and experience in cybersecurity and reverse engineering.

Responsible for inbound and outbound client communications, offering technical support for company products in Spain and Colombia.

Trilingual agent (English, Portuguese, Spanish) providing technical support to clients in the US and Canada via chat, email, and calls.