Daniel Muñoz
Customer Support Specialist
Perfil profissional
Bilingual Virtual Assistant with 2+ years of experience in executive , administrative , and customer support . Skilled in CRM , multitasking , workflow streamlining , and cross-functional collaboration to ensure high satisfaction and operational efficiency
Experiência de trabalho
Processed Dasher bank accounts and payments, resolved discrepancies, handled security cases, and conducted ID verification for alcohol deliveries.
realização principalProcessed and verified bank accounts, resolved financial discrepancies, improved trust and satisfaction, and achieved a 15% faster resolution rate.
Provided multichannel support (phone, chat, email), resolved billing inquiries, de-escalated customers, and achieved sales goals by cross-selling internet, mobile, and home plans.
realização principalAchieved sales goals through cross-selling, improved customer satisfaction, and retention rates. Provided multichannel support and de-escalated frustrated customers.
Formação acadêmica
Unknown | Técnico/Tecnólogo
