Handled technical troubleshooting and customer inquiries in a fast-paced environment, ensuring customer satisfaction and efficient issue resolution.

Diagnosed and resolved hardware, software, and network issues; communicated technical solutions clearly to users; adapted quickly to new tools and technologies.

Managed customer relationships, provided post-sale support, resolved issues, and retained customers. Developed sales strategies and product knowledge in English.

Consistently exceeded sales targets through prospecting, cold calling, and follow-ups; delivered persuasive sales presentations and negotiated deals.