Planning- retrospective- sprint review

Automation processes and monitoring of events in main web applications, obtaining better response times in the face of urgent requirements, with the aim of meeting the needs of the client, achieving the recognition of the work team.

Management of office tools (office), change of hardware components and update of Windows, Mac Os and Linux operating systems.

Implementation of tables in Excel to track support cases, creating a control of each task, improving response times and priorities in help desk cases.