Creation and implementation of preventive and corrective maintenance on equipment in different cities of the country. Attention to user requests and requirements. Google Admin Console Administration Creation, user management, screening of business accounts. Configuration, implementation of more than 30 projects (agile, Scrum, Kanban), mentoring, attention to users of the JIRA platform (Atlassian).

Creation and implementation of processes for the acquisition and integration of new technologies in municipal companies of the city of Cali using agile methodologies (ITIL, Agile, SCRUM).

Attention to user requests and requirements. Planning and execution of preventive and corrective maintenance on more than 200 computer equipment every 6 months. Changes in hardware components, procedures and requests for guarantees, information backup. Successful implementation and administration of the ESET antivirus console to more than 2,200 computers throughout the ICESI University.