Strategic planning, analysis and evaluation of information, data and processes related to managed collection portfolios, penalized and customer service instances (BPS). Creation, execution and control of collection and customer service
Development of ETLs for the automation of reports and databases at the request of business lines by applications such as Talend, R Studio, Spyder Python and SSIS
Management of SQL for the creation of DataWareHouse, reference bases and their analysis for the creation and relation of KPIs. Functional analyst of collections and customer service campaigns, specialist in the manufacture of databases by SQL, Access and Excel instances, related in functional dashboards from Power BI and Excel