Management analyst in vulnerability projects for servers with Linux and Windows operating systems, development of work plans for OS Patching, applications depending on the type of vulnerability with creation, elimination and modification of tickets with the CA Service Desk Manager Version 17.2 tool for the OS mitigation and types of vulnerabilities analyzing the needs and possible problems of the servers according to the type requested to fix and eliminate their effects.

Help desk management providing remote support to end users and/or escalating tickets to the specialized area, likewise ticket treatment and closure, GLPI management, intranet applications of the client company, administration of Exchange 2010 and Office servers 365, Administration in Active Directory and creation, deletion and modification of NT users, NT groups, AD Objects. Managing, documenting, and closing cases by administering the C tool