I analyzed consumption patterns to design commercial campaigns, implemented loyalty strategies and coordinated interdisciplinary teams.

Sales management to increase market share.

I conducted fieldwork to collect data and facilitated community workshops to identify local needs.

I coordinated a community water management project that improved water and sanitation for over 200 households.

Developed customer experience strategies that resulted in a 15% increase in customer retention.

Conducted qualitative and quantitative research to understand customer needs.