Tasks performed: Definition, design and execution of teaching and learning strategies with an emphasis on commercial and negotiation skills in the training process according to the model

Preparation of instructional designs for the training process, inclusion of teaching material and virtual strategies.

Tasks performed: Telephone customer service, training support and supervisor support.

Back Office processes documentation

Customer Service Representative: Customer advice on Mobile Success services based on the generation of memorable experiences • First contact solution of user requirements

Implementation of mobile portability process Éxito