Santiago Fernández Rojas
Customer Service Representative And Trainer
Perfil profissional
More than 5 years of experience in contacting people and developing business in technology , communication , freight trucking , and logistics . Specialist in first contact and cold calling with expertise in prospecting and appointment setting
Experiência de trabalho
Managed general issues and inquiries of 20 different Colleges around the USA, enhancing user experience by developing manuals and guides.
realização principalHelped more than 100 users per week on the usage of the student platform.
Maintained strong relationships with companies, assured 100% resolution on logistics matters, and managed customer information using Hubspot.
realização principalCreated a strong carrier database for client requirements with 95% effectiveness.
Provided technical support and educated customers to avoid repeated inquiries.
realização principalHandled inbound and outbound calls delivering optimal solutions.
Formação acadêmica
Universidad distrital f.j.c. | Profesional
