- Ensure compliance with all the KPIS defined with the supplier, following up on the plans defined by the Project coordinator. - Guarantee the management and communication of incidents and work orders according to their classification and impact on the service, ensure compliance with the SLAs. - Contribute to the fulfillment of the service levels agreed with the client, constantly monitoring the assigned cases and their expiration.

Development of query platform towards Active Directory. Development of a script in PowerShell to register and delete users in Active Directory (AD)

Ensure compliance with all the KPIS defined with the supplier, following up on the plans defined by the Project coordinator. - Guarantee the management and communication of incidents and work orders according to their classification and impact on the service, ensure compliance with the SLAs. Contribute to the fulfillment of the service levels agreed with the client, constantly monitoring the assigned cases and their expiration.

Zimbra Mail Platform Configuration for Service Desk I, II, III and Service Specialists

As Technological Management Coordinator, I am responsible for the correct functioning of the technological area, which entails the installation, configuration and maintenance of equipment such as servers, client equipment, cabling and network devices in the departmental headquarters and municipal headquarters. Attending incidents, work orders, carrying out the analysis of the case, which I give solution or manage the actions required to take to solve the incident.

• Reduction of incidents in the support area, reaching 97% continuity of operations for the second half of 2018; following the approaches established by the ITIL framework.