Nikolin Leci
Front Of House / Customer Service
Perfil profissional
Multilingual customer service and client relations professional with 9+ years of experience in customer support , hospitality , sales , and client coordination . Skilled in handling enquiries , resolving complaints , managing records , and supporting service quality
Experiência de trabalho
Coordinated updates and meetings, maintained client database, acted as point of contact for scheduling and information requests.
realização principalManaged daily communication with landlords and clients, maintained a live client database, and resolved scheduling and information requests efficiently.
Handled customer queries and complaints, resolved issues on the spot, and collected feedback to improve service quality during peak periods.
realização principalResolved customer queries and complaints face-to-face, improved service quality through feedback, and delivered accurate customer service under pressure.
Assigned duties, handled enquiries and complaints, maintained customer satisfaction standards, ensured positive experience across shifts.
realização principalManaged a customer-facing team, resolved escalations, maintained high customer satisfaction, and ensured service consistency.
Formação acadêmica
Roza venerini, lezhe, albania | Bachiller
