Create sales service models by channel telephone and messages. Optimize customer service processes increasing the level of satisfaction and systematizing its measurement.{** *}Create an automatic appointment system for assessment (web integration calendar) Implement usability plans for the web page optimizing the platform, testimonials, interactions . To promote sales on the company's own platform through different promotional activities and impulse (monthly schedule) Implement

I led the process of requirements, risks, quality and PQR'S for the Treasury Management area directly with Outsourcing. I implemented the Operational Risk matrices - Sarlaft - PCN with their respective monitoring. I organized the necessary conditions for the adequate registration, reception and fulfillment of investment operations. Follow up on compliance with the management Quality policies in the Tes Department

Lead inbound / outbound commercial operations, guaranteeing daily work strategies for a good result in the campaign Monitor the productivity of{** *}all processes, both individual and groups of the personnel in charge Report to management any complication that the operation presents and make recommendations to improve the experience of the users Analyzes of corresponding databases of potential clients