Design, structure, implement and operationalize innovative service outsourcing models, reconciling expectations of profitability and operational performance with 6 of the largest BPOS in the country

Make diagnoses, gap analysis and propose improvements and implementation plan for a new CRM tool in Claro Colombia, including the approval of different decision-making areas

Achieve linking 400 SMEs from the hardware sector nationwide within a professionalization process, to convert them into potential clients of the Construrama franchise, using for this the resources granted by Mintic, managing to reconcile the expectations of hardware stores, Cemex, Mintic, and the auditing