Juan Felipe Juan Felipe
Automation & Iam Support Engineer (L2)
Perfil profissional
System Administrator with 5+ years of experience managing enterprise IT infrastructure , security , and support for 2,500+ users . Expert in Microsoft 365 , Azure , Intune , AAD , and hybrid VDI systems . Proven record in reducing MTTR , ensuring high service availability , and leading IT projects
Experiência de trabalho
Led security and compliance for VDI, managed Microsoft 365, Conditional Access, Intune, AAD, and hybrid deployments. Developed documentation and reduced incident recurrence.
realização principalOversaw security monitoring, managed hybrid VDI system, and led Microsoft 365, Hybrid Deployment, Intune, and AAD operations for a global enterprise.
Automated account provisioning and revocation, provided L2 support for Microsoft 365 suite and business apps ensuring rapid resolution.
realização principalStreamlined user provisioning for Microsoft 365, Active Directory, and business apps, reducing manual processing time by 20%.
Directed support teams, managed IT procurement, monitored SLAs/OLAs, and reported KPIs for continuous IT improvement.
realização principalManaged Azure, M365, Entra ID, Intune for 2,500+ users, achieving 99.9% service availability and reducing ticket resolution time by 15%.
Formação acadêmica
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
