Customer service in English for Iberia Airlines, compliance with KPI's and service objectives, customer service training in a permanent way and courses required by the operation in order to get the service goal, resolution of doubts and concerns at first contact for airline customers.

job experience

SENA apprentice in Civil Works Accomplishment of goals and objectives Project & administrative procedures regarding construction and civil works in the oil & gas field. - Assistance in Spanish and English language to suppliers and contractors of the project in Colombia and the United States. Achievements obtained: Work experience in this oil & gas sector. Specific knowledge regarding procedures and requirements specific to this area. - Proactivity as a goal achieved.

job experience

Customer service focused on Covid-19 cases tracing with Medtronic's Employees who are positive for the covid-19 disease, follow up with those cases during the quarantine process, and deriving cases to Medical Affairs in relation to covid-19 typology. Scheduling medical appointments and covid-19 PCR tests with the proper team. Closing cases in the internal system regarding the previous report. Providing feedback in real-time to the proper team about the procedure of the covid-19 cases.

job experience