Juan Lucas Duarte Galeano
Customer Retention & Sales Advisor
Perfil profissional
Bilingual professional with 7+ years of experience in customer retention , consultative communication , and building long-term relationships . Skilled in emotional intelligence , persuasive communication , and resolving complex customer situations . Passionate about combining human connection with technology and AI tools
Experiência de trabalho
Reduced churn and increased revenue by identifying customer needs, presenting upgrades, and maintaining 100% CRM documentation compliance.
realização principalAchieved above-target retention rates by resolving high-volume cancellation requests and increasing revenue per interaction through consultative communication.
Acted as communication bridge, managed billing accuracy, and ensured financial compliance for active accounts.
realização principalReduced client escalations by translating complex data into actionable updates and supporting account retention.
Handled payment failures, disputes, verifications, and maintained high CSAT and quality scores.
realização principalResolved 95%+ of financial inquiries on first contact by combining structured problem-solving with empathy.
Formação acadêmica
