Worked on automation, coding, scripting, and innovation related to PEGA operations. Engaged with various teams to assist in project-related initiatives, troubleshooting, and providing solutions at different levels. Documented operational processes and utilized monitoring tools like Dynatrace and Splunk.

Focused on building and testing cloud pipelines, automation, and ensuring high availability on production systems. Engaged in infrastructure projects and setting up environments in public cloud, private cloud, and on-premises.

Promoted the creation of new processes and changes to maintain platform efficiency. Collaborated on projects impacting existing platforms and verifying the impact on transactional channels.

Provided support on Mobile Application Administration and ensured availability for internal and external customers. Involved in bank projects related to transactional channels and Cloud infrastructure.