Managed reports, tracked progress, monitored workflows, and collaborated with cross-functional teams to optimize processes.

Coordinated logistics and scheduling to support operational efficiency in a remote environment.

Created digital and classroom materials to enhance student participation and understanding. Assessed student performance.

Designed and delivered English lessons both in-person and online, adapting to hybrid teaching environments.

Handled inquiries, complaints, and account management with a strong focus on customer satisfaction. Applied conflict resolution techniques.

Delivered customer service in English via phone, chat, and email, ensuring timely and accurate resolutions.