Create the business plan and carry out the formal constitution of the company; Plan, execute and direct the strategies for the achievement of clients, suppliers and strategic allies; achieve company objectives; efficiently manage existing resources; obtain financial resources that allow leveraging the development of economic activity; ensure maintains a steady cash flow; correct aspects of improvement to strengthen processes; attend the

During the development of the Economic activity, I have managed to keep the company afloat, obtaining sales of approximately four hundred and ninety-six million pesos ($496,000,000), including VAT, maintaining a cost and expense budget of close to four hundred and forty million pesos.

Guarantee contractual compliance; ensure compliance with management indicators; execute strategies to maximize productivity in each of the channels designated by the Icfes for the communication of citizens (telephone channel, chat, video call, mailbox after hours, face-to-face channel and back office); monitoring of supervisors' productivity; report analysis.

During my tenure as head of operations and in conjunction with the work team, management indicators were stabilized in all service channels, improving staff turnover and maintaining 100% installed capacity. Designing and executing the right strategies

Guarantee contractual compliance; ensure compliance with management indicators for inbound, outbound and face-to-face points at the Bogotá level and at the National Level; Execute the necessary strategies to guarantee productivity in each of the channels used by clients for citizen communication (telephone channel, chat, social networks, video calls, out-of-hours mailbox, face-to-face channel, back office, legal advisers and kiosks); Follow up

In the SIC campaign I managed to maintain the management and quality indicators above 99%, a turnover of less than 2%; It was possible to maintain installed capacity at 100% and increase new jobs in approximately 18 stations at the central and national level, which allowed increasing profitability