Managed service quality, client relationships, project progress monitoring, client meetings, project and service status reporting, customer complaints, team management, budgeting, and profitability.

Managed quality of service for clients such as Corficolombiana, Banco de Bogota, Porvenir, Aportes en Linea, ATH, and Seguros Alfa.

• Project Manager of the CTIF Phase 1 project at Grupo Aval. • Service Manager at Seguros Alfa for maintenance of the AS400 platform. • Service Manager in Corficolombiana for maintenance of the AS400 platform. • Service Manager in Porvenir. • Service Manager at Banco de Bogotá - Corporate. • Service Manager at ATH.

Coordinated and monitored IT projects, supported public entities in implementing technological solutions, and defined public policy in IT management.

Project Manager responsible for project management: - Business Intelligence (BI). Implementation of the Corporate Data Warehouse (Teradata) and SAP BO exploitation tools. - Costing and Profitability. Definition and implementation of the TVA (Teradata Value Analyzer) application.

Built technical specifications, monitored development projects, and ensured quality assurance.