Implementation and coordination of NOC and SOC for the Superior Council of the Judiciary. Integrated process to help desk service for the Judicial Branch. Attention to incidents and requirements.

Design and implementation of NOC and SOC services. Technological infrastructure implementation. Attention and escalation of incidents.

Help desk coordination. ITIL methodology. Responsible for coordinating attention to requirements and incidents in the Government of Cundinamarca.

Achievement of ANS above 98% related to attention to requirements and incidents in the help desk. Support for quality procedures. Stable work group for more than 4 years.

Technological operations management. Direct contact with customers and suppliers in Latin America and the United States. Level 3 support and global telecommunications infrastructure administrator. Project consultant in technology at infrastructure level and budgets. Design of telecommunications products and services based on VoIP for end users and wholesalers.

Provision of VoIP services for companies in the USA and Brazil.