Julian Felipe Rubiano Salazar

XforceManager

Perfil profissional

Manager with 7+ years in Fintech|BPO|StartUp experience, managing and developing staff (Supervisors, Quality Analyst, Mission Controllers and Trainers). In a Customer Service/Technical Support team in Nubank and Teleperformance.

Experiência de trabalho

Xforce Manager

nubank | Janeiro 2022 - Agora (4 years 10 months)

habilidades usadas

Digital Banking StartUp manager, direct and indirect leader of up to 50 people in issues of project implementation, product development and customer service operation.

Support Operations Manager

teleperformance | Agosto 2020 - Janeiro 2022 (1 year 5 months)

habilidades usadas

FTE + 250 Leader of leaders in different campaigns of IT technical support, sales, SaaS and Cloud Solutions with Microsoft as Third Party.

Supervisor

teleperformance | Janeiro 2017 - Agosto 2020 (3 years 7 months)

habilidades usadas

FTE +30 General supervision in metrics and compliance

Formação acadêmica

Economics
Universidad de san josé | Undergraduate

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