Bilingual customer service agent for United States banking service, excellent metrics and indicator management (AHT, NPS, efficiency, ADH) develop case resolution skills aligned to organizational KPIS

Responsible for understanding the competitive market of DIRECTV and the consumer customer to support customer service operations of (Colombia, Argentina, Uruguay, Chile, Peru and Ecuador) design of material used in the business as tools to create customer retention strategies , conducting market research, develop results analysis skills through different methods such as: (Trade marketing, Benchmarking, mystery shopper) planning actions were carried out, v

Responsible for customer relations, detection of needs, resource management, planning and execution of strategies for business closure, document radiation and document management.