Israelvt Vita
Service Operations Manager
Perfil profissional
I am a Service Operations Manager with experience in managing operational activities , providing feedback to internal teams and customers , and ensuring smooth implementation transitions . Skilled in Python , MS Excel , Microsoft Tools , Salesforce , Catalyst , Google Analytics , and RingCentral
Experiência de trabalho
Primary point of contact between customers and internal departments, scheduling, facilitating, and monitoring operational activities. Fluent in English and experienced in Jira, Power BI, Customer Success tools, JavaScript, HTML5/CSS, and ZenDesk.
realização principalLed successful Go-Live transitions for new accounts, provided feedback to customers and internal teams, and conducted recurring meetings to ensure smooth implementation progress.
Facilitated onboarding webinars using Groove, assisted internal team with documentation, and helped customers with VPN configurations for security purposes.
realização principalDesigned process for delivering monthly onboarding webinars, provided documentation for onboarding process, and assisted customers with VPN configurations.
Trained team on CSM duties, supported endpoint products, configured RingCentral for customers, and managed licenses and usage trends.
realização principalTrained team on CSM duties, supported endpoint products, helped customers configure RingCentral, and managed licenses and usage trends.
Formação acadêmica
Pmp institute | Especialización
