meet user requirements, install and assemble computer equipment and printers, maintain and repair computer equipment, instruct in the use of computer tools, manage computer tools, prepare technical reports and record information in accordance with

I worked in one of two positions related to technical support and customer service. First of all, I was a Help Desk Analyst, providing assistance to the organization's internal and external collaborators through phone calls and remote support. Performed analysis and management of cases by tickets, escalating to other areas as necessary and meeting the objectives established according to the ANS with the best

As a Help Desk Analyst, my work included installing and configuring the technology used in the business, such as computers, operating systems, programs, and applications. I also performed periodic maintenance on equipment and systems, assisting employees in understanding and solving hardware and software problems. My role also involved the diagnosis and troubleshooting of systems and applications,