Support, attention and monitoring of billing applications. Insertion, query, update, stored procedures and views to the DB (SQL Server) for bank billing and POS. Charges and consultations through UNIX for bank billing issues. Control and review of Jobs, through BMC Control-M. Incident attention through Service Now, SLA compliance.

Development, monitoring and support of the information system application for the management and monitoring of reports in VBA language with Macros in Excel, where modules were carried out: Registration, consultation and updating of employees, users. In charge of continuous improvement to the application. Indicator planning and reporting with Power BI.