Ensure operation indicators, CE shift meshes, organization of the same to be able to have a map of the indicators or goals in real time using the office package to be able to show said data either in tables or in presentation.

Respond to queries, requirements or complaints from TIGO users in the first contact, complying with indicators and providing a very good customer service, thus obtaining recognition from them and from my superiors since this work was carried out from the call center. To this function is added the use to control my daily metrics using the Office package.

Contact management of users whose financial obligations are in arrears with Bancolombia, negotiate and be able to obtain or achieve payment or cancellation thereof; without affecting the human side and providing a very good customer service in order to find the best option for the customer. For optimal control, I used the office package to be able to keep track of the commissions that I achieved month by month, obtaining recognition for it.