Maria Valencia
Call Center Agent
Perfil profissional
I have 3 years of experience in customer service and CRM. I have a strong ability to communicate efficiently and provide high quality service. Excellent ability to listen to and understand customer needs, adaptability to different situations and problem solving. I have a C1 level of English with IELTS certification. Dedicated in everything I do and delighted to learn and continually improve.
Experiência de trabalho
Answer incoming and outgoing calls to provide detailed information on academic programs, admission requirements and application procedures, resolve queries and offer assistance to students and applicants, keep the contact and application database updated, follow up on admission applications and coordinate with other university departments, and collaborate in the preparation of reports and analysis of
Formação acadêmica
Pontificia universidad javeriana cali | Undergraduate
