Hands-on experience with software development lifecycle, analysis methods, and issue identification. Supported database migrations, QA processes, and agile workflow.

Supported migrations from COBOL to SQL Server, performed manual and automated QA with Java SE, collaborated in agile teams, and worked with Data and QA teams.

Provided Level II support, incident resolution, server/database monitoring, and maintained service availability using Linux, monitoring tools, and scripting.

Resolved incidents on OS, network, and performance; monitored servers and databases; used RHEL, Prometheus, Grafana, SQL Server, Java SE, Bash, PowerShell.

Handled customer debt collection, clarified contract terms, reviewed financial docs, and maintained accurate records with SQL databases.

Managed overdue customer calls, provided payment alternatives, maintained records using Excel and SQL Server.