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Yesica Lorena Peña Gomez

call center agent
Habilidades
(Auto-avaliação)
Team work 100%
Responsibility 100%
Recursion 90%
Adaptability 90%
Leadership 80%
línguas
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Perfil profissional

• Design and development of desktop, web and mobile applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio. • Master of office automation tools, network design, remote technical assistance.

Experiência de trabalho

Technical Support Agent
teleperformance | Setembro 2021 - Agora (5 years 2 months)
habilidades usadas

Technical support for homes and businesses through the services portfolio of the telecommunications company JAZZTEL; configuration of wired and wireless networks, router and switch configuration, television support and customer service.

realização principal

Application management, Experience in the field of telecommunications, personal effort

Departmental Senior Advisor And Technological Support.
asmetsalud eps | Julho 2018 - Agosto 2021 (3 years 1 month)
habilidades usadas

Administrative activities in health (reference, authorizations, affiliations); support in technology management, problem solving, technical support, design and development of applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio, management of office tools and basic guidelines for security and health at work.

realização principal

Lead health tools at the departmental level, make improvements to the EPS website, learn and grow professionally as a team.

Customer Service Advisor And Technology Support.
saludcoop | Junho 2013 - Dezembro 2016 (3 years 6 months)
habilidades usadas

Administrative consultant focused on customer service, health sector, equipment maintenance, application development in C++, Web pages, HTML5, JavaScript.

realização principal

Foray into web development, learn personal domain

Formação acadêmica
Computer Science
Universidad cooperativa de colombia | Undergraduate
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