Follow-up KPIs and participate in the creation and maintenance of performance KPI dashboards. Generate reports on branch performance, including sales, customer satisfaction, and operational metrics. Conduct regular meetings and provide clear communication to keep the branch team informed and motivated. Collaborate with other departments and branch managers to optimize processes and achieve. Coordinated daily customer service operations such as front desk processes, orders, and invoices.

I helped increase sales of essential parts during the pandemic through data analytics, while also tracking and addressing customer needs and concerns.

Provide administrative support to ensure efficient office operations, including managing calendars, scheduling appointments, and coordinating meetings. Prepare and maintain documents, reports, and records, ensuring accuracy and confidentiality. Handle incoming and outgoing correspondence, emails, and phone calls, responding promptly and professionally. Maintain and organize office supplies and equipment, ensuring their availability and functionality. Assist in managing budgets and expenses.