Study, monitoring and trend analysis.Generation of root cause analysis for decision making and continuous improvement of the account.Managed, interpreted and analyzed data.Supported interdisciplinary projects for continuous improvement.Ensure that proper Performance Management within the account to exceed client´s expectations.Create actions to reduce variability on the processes, and work together with the coaches, and OMTT to create actions based on data to improve KPIs.Fostering a culture of

New LOBs to the account by helpinbg reducing expenses

Creation and monitoring of processes. Process improvement. Negotiation and customer management. Collaboration with other departments to improve performance. Carrying out process audits to improve quality. Feedback to different areas to improve continuous improvement.Reports and analysis on the audits generated - Excel and Power BI

Keep KPIs on target for my LOB assigned as QA by suggesting creation and modification of processes

Answers emails and attend phone calls to help solve issues related to accomodation, virtual payment, amenities, transportation, flights and experiences around the world