Responsible for verifying client bills, processing online payments, and ensuring all information is correctly uploaded and bills are paid accurately.

Verified bill information and ensured accurate online payments, maintaining data integrity on the platform.

Verified potential claims, managed retainer agreements, explained processes and fees, scheduled and conducted interviews, and followed up with clients.

Evaluated client eligibility, managed retainer agreements, and guided clients through legal intake processes.

Scheduled appointments, researched benefits and copayments, assisted clients with incentives, checked authorizations, and provided policy coverage information.

Provided bilingual customer service support for a healthcare insurance company, including scheduling and policy information.