Brayan Camilo Serrano Burgos
Customer Service Representative (English C1 Level)
Perfil profissional
Highly skilled tourism professional with a Bachelor 's degree in Tourism and advanced English proficiency ( C1 ) . Experienced in tourism project advising , customer service , and call center operations with strong communication skills in English and Spanish
Experiência de trabalho
Handled customer service in English (C1), utilizing multiple channels (phone, chat, email), focusing on assertive communication and empathy.
realização principalDiagnosed and resolved customer problems efficiently and empathetically. Provided assertive communication via phone, chat, and email. Delivered high-quality service leveraging advanced English skills.
Supported event logistics, customer service, and travel advising. Assisted in project management and customer experience improvement.
realização principalLogistics assistant in event organization, customer service in commercial area, and travel agent. Provided tourism advice and customer support.
Created tourism plans, managed advertising, led English tours, and supported project management for better tourism experiences.
realização principalDeveloped tourism plans, handled advertising, conducted tours in English, and assisted in project management to enhance experiences.
Formação acadêmica
Pedagogica nacional university | Carrera tecnológica
