▪ Scheduled the weekly/monthly activities of the staff and installation projects to meet the required deadlines. ▪ Coordinated internal staff and subcontractors to carry out the required installations in accordance with contracts and/or requirements. ▪ Supervised schedules, performance, execution and quality assurance of all projects. ▪ Met with clients, contractors and suppliers to discuss and resolve design and/or installation issues.

▪ Managed and coordinated the following teams: Movements, Disconnections, Business Direct, Billing and NOC. ▪ Planned, organized and managed the day-to-day operations through coaching, training, development and performance management. ▪ Addressed and resolved escalations and support tickets that required further technical knowledge and expertise. ▪ Oversaw requests and incidents within the monitoring tool. ▪ Ensured SLAs and KPIs were correctly met. ▪ Oversaw and updated internal documentation.

▪ Managed and coordinated the Hardware team. ▪ Led the day-to-day activities of the agents through coaching, training, development and performance management. ▪ Addressed and resolved escalations and support tickets that required further technical knowledge and expertise. ▪ Oversaw requests and incidents within the monitoring tool. ▪ Ensured SLAs and KPIs were correctly met. ▪ Oversaw and updated internal documentation. ▪ Provided written, statistical, and verbal reports to management for historian