I was responsible for organizing the hours of the operation and guaranteeing that there were the number of agents required according to the hour to cover all the telephone lines. Carry out weekly performance and productivity evaluations, organize one-on-one and training sessions. Review with the team the results obtained in the quality audits and plan strategies, support the management with various administrative tasks.

I came in as a dispatch agent, was promoted within two months to accounting analyst and a couple of months later to team leader.

Receipt and causation of invoices. Review, control and supervision of goods and services. Entry, creation, high, low, transfer, plate and donations of fixed assets. Depreciation reconciliation. Withholdings and taxes. Registration of payroll news. Supervise Warehouse Assistant. Adjustments and reclassifications of documents. Legalization of boxes and advances. Inventory control. Development and implementation of policies for fixed assets and inventories. Billing. Bank reconciliations

Development and implementation of the policy of fixed assets and inventories.

Management of payroll, social security, benefits. Withholdings and taxes. Management reports. Portfolio management Accounting and accrual of income, expenses, costs.

I managed to organize all the inconsistencies in social security affiliations, organize and refine the human management area, correct the inconsistencies with the UGPP and parameterize the ERP.