I carried out first level support tasks validating the different problems that the user presents either with the hardware, software, with the network or with any API that the user uses, which my function is to deduce the problem and if it already exceeds the possibility of solve it at first level, escalate it to the most corresponding area or, failing that, with the supplier, attaching the evidence taken from first level in the ticketing tool

As a Sena trainee, I performed support tasks mainly at Headquarters such as wiring in multiple Switches, remote support, support at the internal network level, attending to any requirement requested by the operation or, failing that, escalating the case to the corresponding area, documenting the case in the ticketing or if required by business email.