Managed front desk, resolved guest issues, upsold premium services, maintained records in PMS, and trained new staff. Monitored feedback and improved service quality.

Led guest service operations, resolved conflicts, upsold services, managed reservations via PMS, and trained staff.

Trained staff, managed guest experience, handled complaints, ran social media, launched marketing campaigns, and upgraded POS system.

Supervised staff, improved customer ratings, managed marketing, and implemented POS upgrades.

Developed and executed sales plans, conducted product demos, managed sales cycle, used Salesforce CRM, and analyzed market trends.

Executed B2B sales, managed CRM (Salesforce), led demos, exceeded targets, and analyzed sales data.