Ruben Antonio Alford Mendoza
It Support Specialist – Tier 2
Perfil profissional
Bilingual IT Support Specialist and junior software developer with hands-on experience in Tier 2 support and full-stack development . Skilled in troubleshooting , scalable software design , and cross-functional teamwork
Experiência de trabalho
Handle escalated incidents, assist with account administration, updates, and configuration. Document solutions and mentor Tier 1 staff.
realização principalProvide Tier 2 support, troubleshooting OS, networks, and enterprise apps. Mentor Tier 1 staff and document solutions.
Supported software development for vehicle/cargo tracking, contributing to improved operational tracking and record accuracy.
realização principalAssisted in developing management software for vehicle/cargo tracking, improving operational tracking and record accuracy.
Provided customer service and technical support across multiple channels, worked with cross-functional teams to solve advanced issues.
realização principalDelivered technical support ensuring timely resolution and high customer satisfaction. Recognized for bilingual communication.
Formação acadêmica
Unad | Profesional
