Receive, register, and document the services that enter by different means according to the competent process. Guarantee the solution of incidents in a first contact in order to ensure the availability of the service. Escalate cases according to the appropriate level with the application of the operation models, verification, escalation matrices, and discard and diagnostic activities, guaranteeing the information necessary for the resolution of incidents.

Maintenance, update and configuration of computers. Corrective and preventive maintenance of software and hardware, with management of office software. On-site support and customer service. Configuration and management of operating systems for PC (Windows 10 Pro, MacOS) Change in the network structure Good use of network services Administration and Ensure the operation of the network Install network systems Diagnosis of network problems and design of solutions